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Frequently Asked Questions

Answers to common questions about Aratiri Agent: setup, monthly plans, conversations, and billing.

What is Aratiri Agent?

Aratiri Agent is a conversational AI agent that runs on WhatsApp, on your own business number and Meta account. It answers, qualifies, and hands off conversations 24/7, trained on your business's knowledge base.

How does it connect to WhatsApp?

Aratiri Agent uses the official WhatsApp Cloud API. The Meta Business Portfolio, the app, and the phone number all stay in your name, so you own them. The number you connect must not be active in the regular WhatsApp or WhatsApp Business app.

Why is setup required, and what does a verified Meta business account change?

Every Aratiri Agent needs a one-time setup to connect your WhatsApp app. If your Meta business account is already verified, setup is USD 1,600.00. If it isn't, setup is USD 1,900.00 and includes the Meta verification process for you.

What does setup include?

Meta verification (when needed), the Meta app and Cloud API set up in your name, three message templates, an agent trained on your business, testing, and going live in production. It's paid once, at the start.

What does the monthly Care plan include?

Care is USD 340.00 per month and covers hosting, monitoring, maintenance, and email support, plus 500 conversations per month. The first 30 days are a trial, and billing starts after that.

What is the Complete Suite, and how is it different from à la carte?

The Complete Suite bundles Max, ERP, and Aratiri Insight into one monthly plan at USD 590.00, with a single one-time setup at USD 3,400.00, instead of paying for each separately. Delivery is always à la carte and never part of the Complete Suite.

What is the 500-conversations pack, and what happens when my conversations run out?

A conversation is a 24-hour window with the same phone number. The 500-conversations pack is a prepaid block at USD 100.00. When you use up your included conversations, the service is not cut off: the agent switches to an economy model, we notify you, and additional conversations are billed at USD 0.25 each.

What is Guided Onboarding?

Guided Onboarding is an alternative to the turnkey setup: three live sessions where we walk you through Meta Business verification, the Meta app and Cloud API, and the webhook, templates, and go-live. The package is USD 600.00, a single session is USD 250.00, and the package for an already verified account is USD 400.00.

What are the ERP and Aratiri Insight add-ons?

ERP and Aratiri Insight are add-ons you attach to your Aratiri Agent, each with a one-time setup plus a monthly fee. ERP requires an active Care or Max plan, and Aratiri Insight requires ERP.

How does billing and payment work?

Checkout and card processing are handled securely by Stripe, and we never store your card details. Monthly subscriptions and the one-time setup are charged in a single Checkout session. Fees that Meta charges for message templates are billed by Meta directly to you.

Can I cancel at any time?

Yes. You can cancel your subscription at any time.

How is my data handled, and can the agent hand off to a person?

Yes, the agent hands off conversations to your team when needed. Your business owns its Meta account, app, and number. Messages are processed by third-party AI providers located outside Paraguay and Brazil.